Tetraimpacts developed a custom Hospitality Management System for a company managing multiple houses and hostels. The system addressed challenges in booking management, resource allocation, and operational transparency, helping the business regain control over its assets and improve efficiency. Using the same robust stack as our ATS (NextJS, NestJS, Azure, MongoDB), we delivered a solution that streamlined reservations, monitored resource usage, and even tracked energy consumption across properties.

Challenges

Before implementing the system, the company faced several significant hurdles:

Booking Confusion: Errors and miscommunications in reservations led to overbookings and customer dissatisfaction.

Resource Mismanagement: Cleaning supplies, toiletries, and complimentary items like water and sodas were being misused, increasing operational costs unnecessarily.

Energy Monitoring: There was no way to track energy usage per property, making it difficult to fairly allocate costs when customers exceeded agreed-upon consumption limits.

Lack of Transparency: Insufficient systems to track and report usage created inefficiencies and gaps in accountability.

Solution

Tetraimpacts designed and implemented a Hospitality Management System to address these challenges, introducing key features to enhance control, transparency, and efficiency:

Centralized Booking Management: A robust reservation system was developed to prevent overbookings and errors. Real-time updates provided staff and customers with accurate booking information.

Resource Management Module: Tools were introduced to track the usage of cleaning supplies, toiletries, and complimentary items at each property, allowing managers to monitor and reduce waste. __ Energy Consumption Tracking:__ A hardware integration with a WiFi-enabled ring placed on each property’s electric meter recorded energy usage per client. The system allowed for automatic calculations of over-usage charges based on pre-set consumption limits, offering transparency to both guests and management.

Customizable Settings: Managers could set specific policies for resource limits and energy consumption for each property, tailoring the system to their unique operational needs.

Analytics and Reporting: The system provided real-time data visualization and detailed reports on bookings, resource usage, and energy consumption, enabling better decision-making.

Technology Stack

NextJS: Responsive frontend for managing bookings and operational controls across properties.

NestJS: Scalable backend for processing data and managing APIs.

Azure: Cloud hosting for secure, high-performance operations.

MongoDB: Flexible NoSQL database for storing bookings, resource usage data, and energy consumption logs.

Hardware Integration: WiFi-enabled energy tracking devices linked to the system for seamless data transfer.

Results

The Hospitality Management System delivered measurable improvements in operational efficiency and transparency:

65% Reduction in Mismanagement Issues: Improved resource tracking and booking processes significantly decreased errors and waste.

Enhanced Booking Accuracy: Real-time updates minimized reservation errors and improved customer satisfaction.

Energy Monitoring Benefits: Fair energy allocation allowed for additional revenue generation from over-usage charges, while promoting responsible energy use by clients.

Greater Transparency: Detailed reporting provided clarity and accountability for both staff and management.

Conclusion

The Hospitality Management System transformed the way the company managed its operations, addressing critical pain points in bookings, resource allocation, and energy monitoring. By combining innovative features with a robust tech stack, Tetraimpacts delivered a solution that enhanced control, transparency, and customer satisfaction, setting a strong foundation for the company’s continued success.